Privacy Policy

Menerai Inc. ("we," "our," or "us") is committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and applications.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

We collect and use your personal information only for identified purposes and with your consent, as required by PIPEDA. We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send transaction confirmations
• Respond to your inquiries and provide customer support
• Send administrative information, updates, and security alerts
• Communicate about products, services, and promotional offers (with consent)
• Monitor and analyze usage trends and improve user experience
• Detect, prevent, and address security issues and fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices

While we strive to protect your information, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security of your data.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and purpose of collection. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Under Canada's federal privacy legislation (PIPEDA) and applicable provincial laws, you have the following rights regarding your personal information:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdrawal: Withdraw consent for certain uses of your information
• Right to Deletion: Request deletion of your personal information, subject to legal requirements
• Right to Portability: Request a copy of your information in a structured format
• Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Types of cookies we use include:

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Services.

Your information may be processed and stored in Canada or other countries where our service providers operate. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA and applicable privacy laws. By using our Services, you consent to the transfer of your information to these locations.

Our Services may contain links to third-party websites, applications, or services that we do not control or operate. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We are not responsible for the privacy practices of third parties.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date and, where required by law, by obtaining your consent. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer:

We will respond to requests to access or correct your personal information within the time required by applicable law (generally within 30 days, subject to permitted extensions). If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.